Terms and conditions

1. REGISTRATION
Since space in our partner schools is limited, we recommend that you register as early as possible. Depending on your country of destination you may require a visa, which can take up to three months for application and issue. We charge an express surcharge of CHF 50 for registrations received less than 14 days before the start of the course.

2. CONTRACT
The contract between you and Boa Lingua Ltd. involves:
–    Your registration, orally or in writing, is binding on you.
–    The contract takes effect following our written confirmation.
–    Exceptionally, if not possible otherwise, the contract takes effect with our telephone resp. oral confirmation.

3. PRICES
The prices for the language stays are normally published in our brochures in the currency of the country in which the school is located or as indicated by our partner schools.

4. SPECIAL LANGUAGE COURSE SURCHARGES
–    Processing fee per booking CHF 70
–    Any subsequent change to your booking will incur an additional charge of between CHF 50 and CHF 200, depending on the work involved.

5. PAYMENT

The invoice for your language study trip will be sent to you in two stages: 

- Invoice for a deposit of CHF 600 sent with the course confirmation
- Invoice for the remaining amount sent seven weeks prior to the start of the course

If you make a last-minute booking (within nine weeks of the start of the course), you will receive one invoice for the total amount.

Unless expressly requested, we will convert the national currency at the prevailing rate of exchange (on the date the order is confirmed). We use an internal bank exchange rate that is increased to cover currency risks. The exchange rate is shown on the invoice and no subsequent changes can be made. Credit cards and traveller’s cheques are not accepted. If the payment dates are not met, we have the right to cancel the bookings and charge the full cancellation rate (as outlined in point 7). Any applicable membership or promotional discounts must be asserted by the Customer at the time of booking. Subsequent claims are not possible. 

6. SERVICES PROVIDED BY BOA LINGUA Ltd.
The services provided by Boa Lingua Ltd. (hereinafter abbreviated to BL) are described in the brochure and in the confirmation. They correspond to the conditions prevailing at the time of printing. Brochures, information advertised on the website and individual language school suggestions do not constitute binding offers. We specifically reserve the right to make changes in services (price, course, timetable and accommodation) by our partner organizations and subsequent claims on BL are specifically excluded. Clearly erroneous entries on the customer invoice may be rectified with justification or – if in favour of the customer – reimbursed.

7. CANCELLATION: LANGUAGE COURSE/ACCOMMODATION
Cancellations must be sent by registered mail to BL or to your reservation office.

–    Cancellation up to 30 days before the start of the course: to the value of CHF 600*
–    Cancellation 29-15 days before the start of the course: 20% of the course and accommodation costs (min. value CHF 600)*
–    Cancellation 14-8 days before the start of the course: 50 % of the course and accommodation costs (min. value CHF 600)*
–    Cancellation 7-1 days before the start of the course: 80% of the course and accommodation costs (min. value CHF 600)*
–    Cancellation once the course has started: 100% of the course and accommodation costs*

* Registration fees (for the course and accommodation, if already invoiced) and the BL application fee will not be refunded. Courses that are cut short are regarded as cancellations.
 
Apartments/studios/residences/hotel rooms are subject to the cancellation fees of the local service provider and are generally somewhat higher than in the case of host family accommodation. The cancellation charges could be up to 100%.

Cancellations for medical, family reasons (doctor’s or medical certificate required) can be covered by cancellation insurance or liability insurance. The insured risks and services are based on the respective insurance terms.

8. COMPLAINTS
Should you not be satisfied by the services provided by our schools during your journey or language stay, please address your complaints as soon as possible to the service provider or school administration. Should the problem not be solved to your satisfaction within a short amount of time, please contact BL as soon as possible by telephone, fax or email (info(at)boalingua.ch) or your booking office. Complaints cannot be considered after the end of the course and subsequent complaints are excluded. In the even that the problem cannot be solved during the course of the stay, it must be submitted within 30 days of the completion of the language course or the termination of the course to BL or your reservation office. No complaints will be considered if these guidelines are not adhered to. Remember that any complaints or admissions must be confirmed in writing by the school administration. No refunds are possible for services that are not used. Holidays are neither compensated nor reimbursed.

9. LIABILITY
Basically, BL shall be liable in accordance with the statutory provisions. BL shall not incur any further liability. Our liability shall cover only direct damages and shall be limited to a maximum of twice the price paid for the travel arrangement.

9.1 GENERAL
No liability is acknowledged for scheduling changes due to travel delays or strikes. BL specifically declines liability for changes to the travel schedule due to higher powers, official actions, war, terror attacks, epidemics, delays by third parties for which BL is not liable. In this respect, we refer to the Federal Department of Foreign Affairs (FDFA) and its travel advice. We ask you to thoroughly look into the circumstances and security situation of your chosen destination.

9.2 FOR CLAIMS DUE TO FLIGHT ARRANGEMENTS
BL acknowledges absolutely no liability. Participants must acknowledge that BL does not organize any flight arrangements but merely communicates customer data and flight details to partner travel agents. The contracting party confirms by their signature on the registration form that they consent to the communication of personal data and contact with the partner travel agent. This normally takes place once the course confirmation has been received. The appropriate general contract conditions of the partner travel agents apply to all travel bookings and arrangements.

9.3 MATERIAL LIABILITY AND SPECIAL PROVISIONS 
BL denies any liability resulting from theft or damage by and to objects. BL denies any liability in respect of bookings of local excursions, car rentals, etc at the course location if not arranged by BL.

9.4 INSURANCE
BL accepts liability in the contexts of commercial liability for damages to persons and property insured with Scweizerische Mobiliar, for which BL is legally liable. BL recommends taking out cancellation insurance as well as travel insurance that covers return travel costs, damage to and/or loss of luggage, accidents, etc. Make sure you are sufficiently covered in the event of accident or illness as these costs can be very high abroad. Take out appropriate accident insurance (e.g. as part of a general travel insurance policy) and obtain a cost guarantee from your insurer to ensure that they will cover/reimburse any costs resulting from illness abroad. Take a copy of your policy with you, along with the address, telephone number of your insurer. 

9.5 CUSTODY OF CUSTOMER’S MONEY  
BL is a member of the Swiss tourist industry guarantee fund, which guarantees payments made. Detailed information will be found at www.reisegarantie.ch.

9.6 OMBUDSMAN
Should any dispute arise unexpectedly, you can refer the matter to the independent ombudsman of the Swiss travel industry:

Ombudsmann der Schweizer Reisebranche, 8038 Zurich (www.ombudsman-touristik.ch)

9.7 IMMIGRATION PROVISIONS
Participants are responsible for the required travel documents and for compliance with the appropriate entry, customs, currency, vaccination and insurance provisions. If entry is denied for reasons for which the traveller is responsible, the travel is deemed to be cancelled and the cancellation costs will be levied in accordance with the conditions laid out in paragraph 7.

9.8 APPLICABLE LAW AND PLACE OF JURISDICTION
These terms and conditions are governed exclusively by Swiss law. Subject to mandatory statutory provisions, the place of jurisdiction is Zug. (In the event of any disputes arising from consumer agreements, the place of jurisdiction will be the place of residence or the head office of one of the parties.)

10. DOCUMENTS
All documents and forms relating to the registration are an integral part of these general terms and conditions.

11. DATA PROTECTION
Your data is safe with us. Access to data is granted exclusively to the customer or legal guardian in question. BL shares any relevant changes with its partner language schools for quality reasons (e.g. changes to host families or classes). Your data will not be forwarded to third parties by BL or its partner language schools.

Boa Lingua Ltd., Zug (Switzerland), Octrober 2017

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